Privacy Policy

Effective Date: 12-03-2025

1. Introduction

WebCRM ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable laws.

2. Information We Collect

We may collect the following types of personal information when you interact with our website (webcrm.co.za) and services:

• Personal Identifiable Information (PII): Name, email address, contact details, business information, and account details.
• Usage Data: Information about how you use our services, including IP addresses, browser type, and pages visited.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies, including Google Analytics, to collect information about your interaction with our website.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our services.
• To communicate with you regarding your account and customer support.
• To analyze and enhance user experience.
• To comply with legal obligations and enforce our Terms of Use.
• For marketing and promotional purposes (with your consent, where required).

4. Google Analytics and Tracking

We use Google Analytics to analyze website traffic and user behavior. Google Analytics may collect your IP address, device information, and browsing activity. You can opt out of Google Analytics tracking by using the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share data with:

• Service Providers: Third-party partners who assist in operating our business, such as hosting, analytics, and email services.
• Legal and Regulatory Authorities: If required by law or to protect our legal interests.
• Business Transfers: In the event of a merger, sale, or business restructuring.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse.

7. Your Rights Under POPIA

Under South Africa’s POPIA, you have the right to:

• Access and request a copy of your personal data.
• Request correction or deletion of inaccurate information.
• Object to the processing of your personal data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Information Regulator of South Africa.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.

10. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

WebCRM

Email: crm@webcrm.co.za

Address: Windmeul, Paarl, Western Cape, South Africa